Return & Exchange Policy

Effective Date: August 9, 2023

At Hayanoor, we take pride in offering high-quality products that bring joy to our valued customers. However, we understand that there may be instances where you need to return or exchange an item. Our return and exchange policy is designed to ensure your satisfaction while maintaining transparency and fairness. Please take a moment to review the following guidelines:

1. Eligibility for Return and Exchange: We accept returns and exchanges on items that meet the following criteria:

• The item was purchased from Hayanoor’s physical store in Karachi, Pakistan, or from our official website.
• The return or exchange request is made within 14 days from the date of purchase.

2. Valid Reasons for Return and Exchange: You may initiate a return or exchange in the following situations:

• The item received is damaged, defective, or different from what you ordered.
• You received the wrong size, color, or variant of the product.

3. Non-Eligible Items: The following items are not eligible for return or exchange:

• Items that have been used, washed, or altered from their original condition.
• Personalized or custom-made products.
• Items purchased during special promotions or clearance sales.

4. Return and Exchange Process: To initiate a return or exchange, please follow these steps:

• Contact our customer support team at hayanoor-info@hayanoor.com within 14 days of receiving the item.
• Provide your order number, a description of the issue, and clear photos of the item if it’s damaged or defective.
• Our team will guide you through the return or exchange process.

5. Refund and Exchange Options: Upon receiving the returned item and verifying its condition, you will have the following options:

• Exchange: We will provide you with a replacement item of the same kind, subject to availability.
• Refund: If an exchange is not possible, you may choose to receive a refund for the purchase amount.

6. Return Shipping: For eligible returns or exchanges due to our error (e.g., damaged or wrong item), we will cover the return shipping costs. In other cases, the customer is responsible for the return shipping fees.

7. Refund Processing Time: Refunds will be processed within 10 business days after receiving and inspecting the returned item. The amount will be refunded using the original payment method.

8. Contact Us: If you have any questions or concerns regarding our return and exchange policy, please reach out to our customer support team at hayanoor-info@hayanoor.com.

Thank you for choosing Hayanoor. We appreciate your trust in our products, and we are committed to providing you with a seamless shopping experience.